The API receives complaints in relation to alleged behaviours and actions of Members under the API Professional Conduct Policy.  While complaints and related investigations are confidential, a number of themes have been identified.

We believe all Members will benefit where we identify those issues that regularly arise out of complaints.

Privacy breaches:  Allegations and concerns have been raised about the inappropriate use of information provided to Members for the specific purpose of the agreed professional services.  Members are reminded to ensure they have relevant consents before disclosing private information to any other parties.

Insufficient inspection: Valuers must ensure that valuation reports contain evidence of their physical inspection of the subject property; for example, time and date stamped photographs.  Details of the extent/form of inspection undertaken will assist in providing evidence of the Valuer’s physical inspection.

Non-compliance with instructions: Members must ensure instructions are confirmed in writing and that the report meets the requirements of the agreed instructions.

Delays in the delivery of reports:   Members must be realistic in their service delivery timeframes, meet agreed timelines, and where required keep clients informed of any delay.

Insufficient communication with client:  Clear open and honest communication is the best way to avoid potential problems and misunderstandings.

The intention of this article is to alert Members to consistent observations and findings made during the complaints process to assist Members to avoid a similar finding of professional misconduct.