Notification and enquiries
All notifications, cancellations and refund enquiries must be made in writing, email your Member Relationship Manager or [email protected].
Claims for non-receipt of products or services
API will not be liable for any claims of non-receipt of products or services that was a result of an incorrect email address, and/or mobile phone number provided by the customer to API. The customer is responsible for providing the correct/working email address and/or mobile phone numbers.
Disputed charges
If incorrectly charged, by Direct Debit or Credit Card, you agree to immediately notify API as soon as practical that you become aware of the incorrect charge.
Fraudulent credit card charges or fraudulent claims
All requests to negate charges are investigated by our finance team. If you make a fraudulent claim for unauthorised card usage, we will report this to your card issuer and the police.
Available funds, Authorisation to draw funds and change of payment method
- It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on its due date.
- It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based.
- It is your responsibility to advise API if the account nominated by you to be drawn against is transferred or closed.
- It is your responsibility to arrange with API a suitable alternate payment method if you wish to change the account where payments are made from.
- At API’s discretion, an administration fee of 10% may also be charged for each drawing returned unpaid.
Event, Workshop and Webinar Terms
These terms apply to registrations for, and attendance at, conferences, events, workshops, seminars and webinars delivered by the Australian Property Institute (API), including in-person, hybrid and live online events and webinar recordings. They do not apply to courses purchased or accessed through the API Learning Portal, which are subject to separate Course Terms and Conditions.
Review these terms before purchasing a registration. By purchasing a registration, you agree to be bound by the version of these terms made available at the time of purchase. API may update these terms from time to time.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other right or remedy that cannot lawfully be excluded.
1.1 Registrations close at the following times unless the event information webpage states otherwise. If capacity is reached before that point, registrations close earlier:
(a) Conferences: 14 business days before the event.
(b) Other in-person and hybrid events, seminars and workshops: 5.00 pm (AEST/AEDT) on the business day before the event.
(c) Webinars: 5.00 pm (AEST/AEDT) on the business day before the event.
1.2 A registration is confirmed only when payment has been received. API may cancel an unpaid registration if payment is not received before the event.
1.3 Each registration is for one named attendee and cannot be shared between two or more people. An attendee cannot attend part of an event and have another person attend the remainder. Webinar links and recording access are personal to the registered attendee and must not be shared. Where a registration is shared, API will charge the applicable registration fee for each additional attendee.
1.4 Group bookings require the details of each individual attendee at the time of booking. By submitting the booking request, the person making the booking confirms that they are authorised to provide those details and will make these terms and API’s Privacy Policy available to each attendee.
2.1 Where you are unable to attend, your registration may be transferred to another person from the same organisation.
2.2 Where a transfer involves a change to a registration type of greater value (for example, member to non-member, or online to in person), the difference must be paid before the event.
2.3 Where a transfer involves a change to a registration type of lesser value, the difference is refundable only if the transfer is requested before the relevant deadline in clause 3.1. After that deadline, API does not ordinarily refund the difference for a change of mind.
2.4 API will use reasonable efforts to accommodate dietary or accessibility requirements notified with a transfer. Requirements notified with a transfer made within 14 days of the event may not be able to be accommodated.
2.5 To request a transfer, email [email protected]
3.1 Where you are unable to attend and cannot transfer your registration, the following change-of-mind cancellation rules apply:
(a) Conferences: full refund for cancellations received 14 or more business days before the event. No change-of-mind refund is available after that time.
(b) Other in-person and hybrid events, seminars and workshops: full refund for cancellations received five or more business days before the event. No change-of-mind refund is available after that time.
(c) Webinars: full refund for cancellations received more than one hour before the event. No change-of-mind refund is available after that time.
(d) Recordings: a change-of-mind refund may be considered at the discretion of the API where the request is made within 48 hours of purchase, and the recording has not been accessed.
3.2 After the applicable deadline, the API does not ordinarily provide a change-of-mind refund. API may consider a refund in exceptional circumstances at its discretion. This does not limit any right or remedy available under law.
3.3 To request a cancellation or refund, email [email protected].
API will not hold funds as credit to apply to future events, should there not be a suitable event to transfer to, a refund will be processed.
3.5 Changes to speakers, session times, topics or the running order of an event do not ordinarily constitute a material change, provided the event remains substantially as described.
3.6 For a refund arising only from an attendee’s change of mind, any card or transaction fee separately disclosed at purchase is not refundable to the extent that it was incurred by, and is not recoverable by, API. This does not apply where API cancels the event or where the law requires otherwise.
4.1 Where API makes a webinar recording available, it will generally be provided within five to seven business days after the live webinar.
4.2 Where API does not intend to record a webinar, this will be stated on the event information webpage.
4.3 API does not guarantee that a recording of a live webinar will be available. A recording may be withheld or unavailable due to technical issues, presenter requests, confidentiality, third-party rights or other circumstances. Provided the live webinar was delivered as advertised, the unavailability of a recording does not, by itself, entitle the attendee to an alternative recording, a rerun of the webinar or a refund. This clause does not apply to a webinar recording purchased separately.
4.4 Technical problems caused by an attendee’s device, internet connection, software or local configuration are not grounds for a refund where API has delivered the webinar as described. If an API-controlled technical failure materially prevents delivery of the live webinar, API will address the failure in accordance with the Australian Consumer Law. Depending on the circumstances, this may include access to a recording, transfer to another session or a partial or full refund.
4.5 Webinar recordings, links and event materials are provided for the registered attendee’s personal professional development use. They must not be copied, recorded, shared, published or distributed without API’s prior written permission.
4.6 A live webinar may be recorded. An attendee’s name, image, voice, questions or chat contributions may be captured if they choose to participate using those features. Attendees who do not wish to be recorded should keep their camera and microphone off and avoid submitting identifying information through the chat.
5.1 Attendees must comply with reasonable directions from API, venue staff and webinar hosts. API may refuse entry to, or remove, a person whose conduct is unsafe, unlawful, abusive, harassing or seriously disruptive. Subject to any rights that cannot be excluded by law, a person refused entry or removed for such conduct is not entitled to a refund arising solely from that refusal or removal. API may also restrict or prohibit that person from attending future API events where API reasonably considers this necessary, having regard to the nature, seriousness and frequency of the conduct. API will notify the person in writing of any such restriction.
5.2 Where CPD is advertised, it will be awarded only to the registered attendee after API has verified that the applicable attendance and completion requirements have been met. These may include attendance for the required duration, evaluation or other activity stated for the event.
5.3 Dietary and accessibility requirements should be provided when registering. API will take reasonable steps to accommodate notified requirements but cannot guarantee that late requests can be met.
6.1 API may take photographs or video for event reporting, member communications and promotion through API’s website, publications and social media channels. By registering for an event, you give the API permission to publish any photographs that may be taken of you by the official photographer or API staff. If you do not wish to be photographed, email [email protected] before the event.
6.2 Attendees are responsible for arranging their own travel and accommodation. To the extent permitted by law, API is not responsible for travel or accommodation costs arising from an attendee’s change of plans or circumstances outside API’s reasonable control. This clause does not limit any non-excludable rights or remedies.
6.3 API may make reasonable changes to event programs, subject to clauses 3.4 and 3.5.
6.4 API events and webinar recordings may include information about legislation, case law, professional standards, API Rules, guidance and current industry developments. API will identify where content is proposed, under consultation or provided for discussion only.
Unless expressly stated otherwise, presentations and commentary, including those delivered by lawyers or other specialists, are provided for professional development and general information and are not legal or other professional advice tailored to an attendee’s individual circumstances. API takes reasonable care to ensure content is accurate and current at the date of delivery; however, laws, standards and professional requirements may subsequently change. Attendees should obtain independent advice where appropriate.
6.5 Information collected during registration is handled in accordance with the API Privacy Policy.
6.6 Notices about a registration or event will be sent to the email address listed on your member profile, or for non-members the email address provided at registration. Email address can be updated via the API Member Portal.
