API Complaint Procedures
The Complaints Policy provides an individual or entity the opportunity to bring to the attention of the Australian Property Institute Limited (the API) circumstances which may give rise to a finding of professional misconduct against an API Member. The issues will be raised by lodging a complaint with the API through completing the Particulars of Complaint Form and submitting all evidence to substantiate the allegation(s) made. The individual or entity who lodges a complaint will be known as the Complainant.
Prior to lodging a complaint with the API, it is expected that the API Member be given an opportunity to address the conduct which is of concern.
Once a complaint has been lodged with the API, the API appointed Complaints Officer will undertake a preliminary assessment in the first instance and will process the matter in accordance with the API complaints handling process framework (below), followed by a substantive investigation into the conduct of the Member in accordance with the Complaints Policy.
Should you have any questions relating to the process prior to lodging a complaint or your set of circumstances, please log an enquiry where our team may be able to assist you.
Should you have any questions relating to the complaints process after lodging a complaint, please contact the Complaints Officer at firstname.lastname@example.org.