Frequently Asked Questions

Online Purchases

Purchase Valuation Principles and Practice (2nd edition) as an eBook

To purchase this eBook please go to https://www.api.org.au/course/valuation-principles-and-practice-2nd-edition-ebook

To finalise your purchase you will need to login (see below for options in relation to accounts):


Please choose one of the options below. 

  1. I know my API login details
    Please click here to login
     
  2. I am not sure if I have an existing User Account 
    If you have previously studied with us, attended one of our events or have a lapsed API membership please do not create a new account.  Please contact your local API office  so we can assist you in accessing your existing account.
     
  3. I am a current API Member but have forgotten my password or have not logged in before
    Please click here to request a new password.
     
  4. I have an existing User Account but have forgotten my password
    If you have forgotten the password used to access your User Account, click here to request a new password.
     
  5. I recently changed my email address
    If you have recently changed employers, changed your email address or changed your name please contact your local API office to update your email address.
     
  6. I am certain that I have not previously logged in and want to create a new User Account
    Please click here to create a new account.

Accessing a purchased eBook

How to access your eBook once you have made payment

  1. Go to www.api.org.au and log in:
  2. Go into My Portal
  3. Under the menu title My Account you should see an option for Online Courses.  (While it is an e-book it is made available through our elearning platform)
  4. Click on this, it will bring up online course along with the e-book
  5. Click on Access Your Courses Here it will take you into your elearning webpage.

 

 

 

 

 

 

Once you have been taken into the elearning platform make sure you are logged in Click on Log in

Then Click on the Tile of the eBook (see image below):

 

 

And the e-book will appear (see image below):

 

 

 

 

 

 

 

 

 

 

To open the e-book you can click on the front cover image or on the link to the title of the book at the bottom.

Please remember

This publication is copyright. Other than for purposes of and subject to the conditions prescribed under the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission.

© Valuation Principles and Practice, 2nd Edition Published by the Australian Property Institute (2007) ISBN 978-0-9775414-3-0

 

If there are any problems, please contact education@api.org.au

Find an invoice

How can I locate an invoice for an transaction?

Within your My Portal you will see a Transactions option under the My Account heading.  At any time you can come back here to print out the Receipt again or have it emailed to you.

 

Making payment

How do I complete my payment?

Payment details do not appear on screen when a registration or purchase is made.  Rather, our website uses a Cart system to collate your purchases and allow you to make single or multiple purchases in one location. 

All purchases via the API website will create a transaction in your Cart. Your Cart can be found in the top right for desktop users or in the menu structure for mobile users.  Go to your Cart to complete any transaction on our website.

Step 1

If you decide you don’t want to purchase a particular product/event which is appearing in your Cart, you can click on Remove at the right hand side of the item.

Step 2

When the list of items matches the purhcases that you wish to make please click on Checkout.

Step 3

You will then be asked complete the details for billing (invoice).  Much of this will come up automatically from your record if that information has previously been supplied by you.

Please make sure the follow areas are completed:

  • Country
  • First Name
  • Last Name
  • Street Address 1
  • City
  • State
  • Post Code

Then click on Next          

Step 4

The next screen will ask you to confirm both your details and the details of your order.  Please take the time to make sure they are correct.

If they are correct please click on Place Order.

If not, please click on Previous to update your purchases or details.

Step 5

The following screen is to enter your credit card details to complete the order.  These are mandatory fields.

  • Card Number
    Credit card number with no spaces or dash characters
     
  • Expiry Date
    Credit card expiration date
     
  • Credit Card CCV
    The CCV is normally a 3 digit number printed on the Magnetic Stripe on the rear of the Credit Card.

And once entered then click on

 

Step 6

You will receive a tax invoice/receipt for your records by email.  For event purchases, confirmation emails will also be sent to the attendee.

 

Risk Management Modules (RMM)

My first RMM

All current members and new applicants who undertake valuations of Australian property and are yet to complete a Risk Management Module must complete the core module known as RMM Essentials.

About the Risk Management Modules

The API produces a range of Risk Management Modules which are designed to assist our valuation members in gaining a full understanding of the risks they face as professionals.  These modules are produced in conjunction with DLA Piper to ensure the accuracy of legal cases history and up to date risk mitigation procedures.

Completion requirements

All API Members who undertake valuations of Australian property (intellectual, personal, real and leasehold property including plant and machinery) are required to hold a current Risk Management Module Completion Certificate from an API approved Risk Management Module.  Risk Management Module Completion Certificates last for three years from 31 December in the year of completion. 

Advice for Membership Applicants

Applicants for Provisional Membership with Residential Property Valuer or Associate Membership with Certified Practising Valuer must complete a Risk Management Module as part of the Future Property Professionals Program.  

Applicants for other levels of membership are not required to complete a Risk Management Module, however, are welcome to undertake one.

When do I renew my RMM

If you undertake valuations and hold a Risk Management Module Completion Certificate that is to expire on 31 December this year then you are required to complete one of the available Risk Management Modules before the end of the current year.

Range of Modules

There are a number of Risk Management Modules available for completion either face-to-face or online.  You will find the details of each module at: https://www.api.org.au/risk-management-modules

Investment

API Members receive a significant discount when accessing a Risk Management Module.

The prices are:

  • API Member $279
  • Non-Member $465

Membership Applications

Applying for Student Membership

How do I apply for Student Membership?

Step 1

If you do not yet have an account with us please Create a New Account.  If you already have an account but have forgotten your password, please Reset your Password

Once logged in, go to My Portal.

Click on the ‘Select your membership type’ button to be taken to the Apply for Membership page. 

Step 2

On the Apply for Membership page, select Add to Cart against the level of wish to apply for 

Step 3

Your Application Fee is sent to your Cart. Go to your Cart (top left of screen on desktop on in the menu structure on mobile).  Click on the ‘Checkout’ button. 

Step 4

Complete the requested information and click on the Next button. 

Step 5

The confirmation page is shown so you can check the details entered. Click on the ‘Place order’ button to proceed or ‘Previous’ to change if necessary.

Step 6

Enter your credit card details as requested and click on the ‘Make Payment’ button.  Your Tax Invoice is sent in an email. This can be re-sent if necessary.

Step 7

You will be taken to the Payment summary page.  Under the Membership Applications section, this page will ask you to return to your My Portal to complete your application.

Step 8

Return to your My Portal where you will see steps that need to be taken to fill in the necessary information. 

Step 9

Each applicant for Student Membership is required to upload proof of enrolment in their current course.  This forms part the 'Student Information' section.

As each step is completed it will disappear from the list. 

Step 10

Once all of the steps have been completed, please go to the 'Assessment' option on the left side menu.  Please click on Request Assessment and complete the questions to finalise your application.

Applying for Provisional Membership

How do I apply for Provisional Membership?

Step 1

If you do not yet have an account with us please Create a New Account.  If you already have an account but have forgotten your password, please Reset your Password

Login to your account.

Step 2

On the Apply for Membership page, select Add to Cart against the level of wish to apply for 

Step 3

Your Application Fee is sent to your Cart. Go to your Cart (top left of screen on desktop on in the menu structure on mobile).  Click on the ‘Checkout’ button. 

Step 4

Complete the requested information and click on the Next button. 

Step 5

The confirmation page is shown so you can check the details entered. Click on the ‘Place order’ button to proceed or ‘Previous’ to change if necessary.

Step 6

Enter your credit card details as requested and click on the ‘Make Payment’ button.  Your Tax Invoice is sent in an email. This can be re-sent if necessary.

Step 7

You will be taken to the Payment summary page.  Under the Membership Applications section, this page will ask you to return to your My Portal to complete your application.

Step 8

Return to your My Portal where you will see steps that need to be taken to fill in the necessary information. 

Step 9

You will be asked a series of questions and asked to upload certain information including your academic transcript.  Applicants for Residential Property Valuer will also be asked to upload additional information including work samples, referee reports and experience journal/s.

As each step is completed it will disappear from the list. 

Step 10

Once all of the steps have been completed, please go to the 'Assessment' option on the left side menu.  Please click on Request Assessment and complete the questions to finalise your application.

Applying for Associate Membership

How do I apply for Associate Membership?

Step 1

If you do not yet have an account with us please Create a New Account.  If you already have an account but have forgotten your password, please Reset your Password

Login to your account.

Step 2

On the Apply for Membership page, select Add to Cart against the level of wish to apply for 

Step 3

Your Application Fee is sent to your Cart. Go to your Cart (top left of screen on desktop on in the menu structure on mobile).  Click on the ‘Checkout’ button. 

Step 4

Complete the requested information and click on the Next button. 

Step 5

The confirmation page is shown so you can check the details entered. Click on the ‘Place order’ button to proceed or ‘Previous’ to change if necessary.

Step 6

Enter your credit card details as requested and click on the ‘Make Payment’ button.  Your Tax Invoice is sent in an email. This can be re-sent if necessary.

Step 7

You will be taken to the Payment summary page.  Under the Membership Applications section, this page will ask you to return to your My Portal to complete your application.

Step 8

Return to your My Portal where you will see steps that need to be taken to fill in the necessary information. 

Step 9

You will be asked a series of questions and asked to upload certain information including your academic transcript, work samples, referee reports and experience journal/s.

As each step is completed it will disappear from the list. 

Step 10

Once all of the steps have been completed, please go to the 'Assessment' option on the left side menu.  Please click on Request Assessment and complete the questions to finalise your application.

Applying for Fellow Membership

How do I apply for Fellow Membership?

Step 1

Login to your account.

If you already have forgotten your password, please Reset your Password

Step 2

On the Apply for Membership page, select Add to Cart against the level of wish to apply for 

Step 3

Your Application Fee is sent to your Cart. Go to your Cart (top left of screen on desktop on in the menu structure on mobile).  Click on the ‘Checkout’ button. 

Step 4

Complete the requested information and click on the Next button. 

Step 5

The confirmation page is shown so you can check the details entered. Click on the ‘Place order’ button to proceed or ‘Previous’ to change if necessary.

Step 6

Enter your credit card details as requested and click on the ‘Make Payment’ button.  Your Tax Invoice is sent in an email. This can be re-sent if necessary.

Step 7

You will be taken to the Payment summary page.  Under the Membership Applications section, this page will ask you to return to your My Portal to complete your application.

Step 8

Return to your My Portal where you will see steps that need to be taken to fill in the necessary information. 

Step 9

You will be asked a series of questions and asked to upload certain information including your referee reports.

As each step is completed it will disappear from the list. 

Step 10

Once all of the steps have been completed, please go to the 'Assessment' option on the left side menu.  Please click on Request Assessment and complete the questions to finalise your application.

Membership Eligibility

Am I eligible to join the API?

Please refer to the Membership Levels page or contact your local API Office to ascertain if you are eligible.  Contact details for your local API office can be found on the Contact Us page.

If you are eligible to become a Member of the API, please visit the Apply for Membership page and purchase the Application which applies to the membership level you wish to apply for.  

Additional FAQs are available to assist with the process of applying

Online Learning

International Valuation Standards

Accessing International Valuation Standards

Go to: https://www.api.org.au/international-valuation-standards and complete the form for access

After this you will receive an email advising that you have been given access to the International Valuation Standards and instructions on how to do this via the elearning webpage.

You should receive a copy of this email and instructions within the next business day.

Certificate of Completion

Do I Get a Certificate?

Some courses, such as the Standing Instructions Modules and Risk Management Modules, do give you a certificate of completion when you finish it.

Not every course has a certificate – in particular those that contribute to FPP do not have a certificate in elearning for you.  

To get your certificate, click on the certificate option which appears after the quiz option on your course menu. 

This will take you to the page illustrated here.  

Simply click on the Get your certificate button and Moodle will upload a pdf file of your certificate for you to save.

Your certificate will open up in a separate window as a pdf file that you can print and/or save.

For further help or if you have any difficulties or need to re-enrol please email: education@api.org.au

 

Course results

Did I Pass My Course?

 

Moodle will automatically mark your quiz and give you instant feedback on how well you did.

If you did not pass, you can identify the questions you got wrong and go back and revise that content again before resitting the quiz.

To reattempt the quiz, simply click on the quiz at the bottom of the course list again. 

Moodle will now tell you that you are doing your second attempt and will save your new attempt as the second attempt when you submit your second set of answers. 

If you fail twice, you need to re- register for the course again. 

If you passed, you’re finished!

 

Passing an online course

How Do I ‘Pass’ My Course?

 

If you scroll down to the very end of the list of modules in the course, the last one should be a Quiz.  Not all modules have a quiz, but most of them do.

If you click on the quiz it will bring you to a page like this one.

The ‘pass mark’ of the quiz is given to you in the instructions, in this case it is 80%.

If you fail to get 80% on both attempts you need to register to take the course again.  This is to stop people from simply trying their luck until they get it right, and making sure you do actually engage with the course materials!

You only get two attempts at a quiz to pass.

The quizzes also have a time limit which is very generous if you know your course material.  It is set to stop you from looking up every answer and ensures you know your course material.

When you are ready click on Attempt quiz now

And just in case you hit the button by accident or the phone rings, you will be asked to confirm that you want to start the quiz. Click Start attempt

Quizzes are Multiple Choice / True or False.  For each question, select one of the answers given.

The Quiz navigation (see below) in the top left of the screen tells you which questions you have answered and which you still need to do.

You can go back to a question later on if you want to skip it and answer the rest and then see how much time you have left at the end to go back to the ‘tricky’ questions.

To pause at any time click on Finish attempt

When you have finished Click on Next at the bottom of the Quiz

Moodle will then present you with a summary of your answers (see below).

Moodle will ‘save’ the answers you have given it until you give it an alternative answer.

On this occasion, you can tell Moodle you have changed your mind and go back and change your answers by clicking on Return to attempt.

Once you are happy with your answer selection, you need to click on the button Submit all and finish at the bottom of the summary screen.

If you don’t do this, your quiz results will not registered and Moodle will not register your pass.

You will be asked to confirm that you do want to submit your answers.  Click Submit all and finish.

Studying your online course

How do I study my Online course?

After you select your course from your Online Learning Home Page, the Navigation menu on the left hand side will expand to include all the elements of your course.

You can move around the course by clicking on any of these at any time.

This is useful if you have not completed the whole course in one sitting and want to come back and do more at another time.

To access the learning materials themselves, click on the green list in the centre of the screen.

As you complete each section you will find that the checkbox on the right hand side gets a tick in it (see image below).  This helps you remember where you have got to.  You can go back and look at something again, even if it has a tick in it.

You can go backwards and forwards, up and down as much as you want, looking at everything in order, or skipping bits; looking at bits again and again if you want to.

Navigating the online learning environment

How do I navigate the online learning environment?

When you first login, you should see a page like this.  

The Main menu on the left lists 4 elements that will give you a bit more information about each – they let you read more text, but don’t do anything.

The Navigation menu on the left, below the main menu, is useful to get you back to this page or around Moodle if you get stuck somewhere later. You can press these options to see where they take you but don’t worry about them for now.

The main section of the page should list the courses you have enrolled in under My courses.
 
Click the green title of the course to access that course.

Introduction

Introduction to Online Learning

Moodle is a Virtual Learning Environment (VLE) that is used by universities and education institutes around the world. Moodle has been chosen as the platform to provide on-line education to members of the API in the form of the eLearning program.

The benefit of utilising the on-line style of learning is that the learning is self-paced, the material can be read and re-read a number of times and the material can be accessed 24/7 by members.

In order to utilise the on-line learning, it is a requirement to have

  • A computer of relevant age and technology
  • A reliable connection to the Internet
  • Ability to access the education website
  • Access to course material

This short guide will introduce you to Moodle, the API’s Learning Management System, so you can understand how to work within the system and maximise your learning experience.

The terms Moodle and eLearning are the same – the online learning system used by API

Moodle is a repository for learning materials.    

It doesn’t think, it doesn’t make decisions, and it doesn’t understand if you ‘change your mind!’

Once you press ‘submit’ for anything on Moodle it is stored in the repository and you cannot change it.

If you need to change something after you’ve pressed submit, you need to contact education@api.org.au and one of the systems administrators can go in and change it for you.

General

Change your employer

Company/Business Names

To ensure that the API's business records remain as accurate as possible the ability to change the name of the business you work for has been disabled.  Please go to our Change of Company Name form to request a change. 

Joining an Interest Group

How do I join an Interest Group?

The API website allows you to see information which is specific to your interests. This includes news and event content.

To personalise your website experience, please set your Interest Groups and Regional Interest Groups.  Once these are set, all users with an account will see their personalised list by choosing Recommended from the drop down list or by visiting My Portal.

To do this, Login and go to Interest Groups and also to Regional Interest Groups


Interest Groups

Setting Interest Groups give you the ability to determine which content is most relevant to you.

To join or leave an Interest Group please visit each group individually.  By joining an Interest Group you can filter across the website for recommended content and view relevant news and events.  You can join any or all groups – the choice is yours.

The Interest Groups are:

  • Commercial Property and Facilities Management
    This Interest Group relates to commercial property and facilities management.  The API offers qualified and experienced property managers for commercial properties our Certified Commercial Property Manager and facilities managers can access our Certified Facilities Manager Certification.
     
  • General
    This Interest Group covers the widest range of API events and news.  It is recommended that users join this group to ensure that they receive he widest possible range of information.  It is important that you also join the other Interest Groups which are of interest to you to ensure that you receive the most relevant information
     
  • Professional Standards
    Professional Standards includes the Australian and New Zealand Valuation and Property Standards, Technical Information Papers, Standing Instructions, Standard Instructions and more.
     
  • Property Business Management
    This group contains news, updates and information for the managers of property related businesses.  
     
  • Property Consultancy
    This Interest Group relates to those who provide the wide range of advice better known as property consultancy.
     
  • Property Finance, Funds and Asset Management
    This Interest Group relates to property finance, funds and asset management.  The API offers qualified and experienced practitioners in these areas a range of Certification options.
     
  • Property Law
    This Interest Group relates to property law.  The API offers lawyers with a background in property related matters our Certified Property Professional - Law Certification.
     
  • Rural Property
    This Interest Group relates to rural property. 
     
  • Property or Land Development
    This Interest Group relates to property and land development.  The API offers qualified and experienced Property Developers our Certified Development Practitioner Certification.
     
  • Sales, Leasing & Negotiation
    This Interest Group relates to the sale, leasing and negotiation of property.  The API offers qualified and experienced professions operating this this area of property our Certified Property Practitioner Certification.


Regional Interest Groups

Regional Interest Groups give you the ability to determine which content is most relevant to you by geographic region.

To join or leave a Regional Interest Group please visit each group individually.  By joining a group you can filter across the website for recommended content and view relevant news and events. 

There is a Regional Interest Group for each state as well as an Australia-Wide Group. (Please note that being part of the Australia-Wide group does not mean that you will receive all content, only that which does not relate specifically to any of the other Regional Interest Groups.)

 

To join an Interest Group or a Regional Interest Group:

  • Step 1
    Click on the Group you want you wish to join (or leave).  This will take you to joining page for that Interest Group.  For direct links to Groups please go to Interest Groups or Regional Interest Groups
     
  • Step 2
    Click on Join this Group to join or Leave this Group to leave.
     
  • Step 3
    You will be asked to confirm this decision. Once complete, you will be taken to the Interest Group page where you will find various tabs for Upcoming Events, Latest News and Related Resources.
     
  • Step 4 (optional)
    The Invite a friend button will allow you to send an invitation to a friend or colleague.

Event registrations and updating your contact details

I provided new contact details when I last registered for an API event but the API's data hasn't updated with those changes.  Why is that?

For privacy reasons we do not permit changes during the event registration process to update your personal data.  This is because someone may register for an event on your behalf.

To update your contact details please Login, go to My Portal and select Personal Details and/or Addresses to update your details.

Online payments

How can I pay online?

You can purchase your membership, event tickets, courses and shop products on our website using a number of online payment options.  If you need another method to purchase from the API, please contact us.

Confirming API Membership

How do I know if a property professional is a Member of the API?

Members of the public can contact the API to confirm if someone is a Member of the API.  The API can provide details of the Member’s Name, Membership Classification, Employer and Business Phone Number.  

Any requests for further details will be subject to the API’s Corporate Privacy Policy.

API Events

Locating an online API event

Online Learning plays a critical and expanding role in the API's delivery of professional development to our Members and the general public.

To view our list of Online Courses please click here.

Online event registration

How do I register for an Online Event?
 

Step 1

Select on the online course you wish to enrol in from the list. 

Step 2

Details of the module will appear on the following screen (including description, CPD points and price).  

For online courses, registration discounts will only be applied or be visible when you are logged in.  Therefore it is important that anyone eligible for a discount is logged in prior to making a purchase.

Step 3

To order the Module, click Add to Cart

Step 4

When complete, a message will appear at the top of your page.

Step 5

When you have added all of the Online Courses and other API events/products that you wish to buy to your Cart please follow the steps in the Shopping Cart section of this document to finalise your purchase.

For assistance in making payment please see our How do I complete payment support.

 

Face to face event registration

How do I register for a face to face event?

Once you have found the event you want to register for Click on the title of the event

Details of the event will appear on the next page including:

  • Date, Time and Location
  • Registration Fees (including GST) for Members and Non Members
  • How many CPD Points are available for attendance
  • An option to Register attendees

Step 1

To add yourself to this event, put your email in the Email field and the click on lookup.

If you are registering on behalf of someone else, add their email address into the Email field and click on lookup. 

The lookup button is an important part of the process.

When entering the email address please make sure use the email you have registered with API. If you are unsure which email you have registered with API please call (02) 6282 2411 or send an email to reception@api.org.au

Step 2

The lookup function will check the database and determine the correct attendance price for the person with the email address shown in the email field.

Once the process has successfully completed and located someone in the API’s database, the person found tick will appear.

Step 3

Click on “Add to cart”.

Or if you wish to register for other events, etc. you can “Add to cart & buy another”.

When done a message will appear at the top of your page as confirmation.

Step 4

When you have completed your purchases please go to your Cart to make payment.  This is in the top right for desktop users or in the menu structure for mobile users. Follow the details in the Shopping Cart section of this document to checkout and finalise payment.

To be able to check out you will need to login to your account.  

  • All API Members automatically hold an account with the API.  If you are an API Member but have not logged into your account before (or you have forgotten your password), please select Login in the top right hand corner or the website (or in the menu structure on a mobile device) and select If you're already an API member - reset your password to have access to your existing member benefits.
  • Non API Members are welcome to create an account.  If you already have an account, simply Login.  If you do not have an account please select Login in the top right hand corner or the website (or in the menu structure on a mobile device) and select If you are not a member and don't have an account - create one now

For assistance in making payment please see our How do I complete payment support.

 

Locating a face to face API event

The API runs a wide range of educational and networking events around the country. 

Our face to face events program is delivered as workshops, seminars and conferences with a range of online options also available.

To view all of the API's Upcoming or Past Events please use the filter.  The Recommended option will show events which are related to the Interest Group/s or Regional Interest Group/s you have selected.

There are two ways you can access the list of face-to-face events:

  • You can click on API Events from the homepage
    OR
  • Click on the Learning & Development menu and select Face to Face Events

The Events page will show all of the events open for registration in date order.  Links at the base of the page will take you to more pages.  The page you see will look similar to this:

Search Options

On the Events webpage (www.api.org.au/events) you can do a search for specific events. 

A general search is available along with Additional Search Options.  By clicking on “Show Additional Search Options” (located with the event search bar) the following options appear allowing you to search by specific criteria:

A further search option is available via a drop down box giving access to the following options:

  • Upcoming
  • Past Events
  • Recommended (this show events which are related to the Interest Group/s or Regional Interest Group/s you have selected)

I am not receiving the API Member Rate

When I register for an event I do not receive Member Rates.  Why is that?

There could be three reasons for this. 

  1. Each Member has a member level access account created for them by the API so please do not create a "new account" as this new account will not be linked to your member privileges, including your discounted event registrations.

    API Members who have not logged into our website before or have forgotten their password should click If you're already an API member - reset your password to have access to your existing member benefits after you click Login to ensure that you are accessing the account with all of your member privileges attached to it.

    OR 
     
  2. When you enter your email address as part of the Event Registration process you need to use the email address attached to your account.  That is the email address where you receive all of your API related emails.

    OR
     
  3. When you enter your email address as part of the Event Registration process you need to click the "Lookup" button so that the system can verify if you are a member or not and apply the correct pricing.

Payment receipts

Where can I access a receipt for an API event?

Please go to your My Portal.

From there please go to Transactions under the My Account heading.  The next page will show your purchases and you can print or re-send your Invoice from this page.

Continuing Professional Development (CPD) compliance

CPD Diary - adding an entry

How do I add an entry to my CPD Diary?

 

Once logged in, go to My Portal and then to CPD Diary.

To enter a new activity, please click the “Add CPD Diary Entry” button and complete the form. 

 

When entering Events, the following are the Mandatory items for each non-API Event are:

  • CPD Activity Name
  • Activity Category
  • Activity Type
  • Description (or the event)
  • Activity Completion date

Please try and fill in all details.  In particular, please upload documents in the Evidence. 

The types of documents which can be uploaded include participation certificate, attendance list, and statement of attendance.

Step 1
Enter a CPD Activity Name – put in the name of the activity you attended

Please see the API's Continuing Professional Development (CPD) Rules for all CPD compliance requirements.

Step 2
Select the Activity Category.  The categories are:

  • Structured (Employer Originated)
  • Structured (Formal
  • Unstructured (Member of a Committee or Taskforce)
  • Unstructured (Private study or Supervised Learning of new skill)
  • Unstructured (Research & Preparation of an article or presentation)
  • Other

Step 3
Select the Activity Type.  The categories are:

  • Conference
  • Course
  • Knowledge/Skill
  • New Formal Qualification
  • Presented Paper
  • Publication
  • Seminar
  • Technical Committee
  • Webinar
  • Workshop
  • Online
  • Other

Step 4
Put in the name of the Provider or Publisher – this is person or group who organised the training. 

Step 5
Upload documents in the Evidence. 

The types of documents which can be uploaded include participation certificate, attendance list, and statement of attendance.

To upload a file:

  • Click Choose File
  • Locate the file you wish to upload from your local files then click Open
  • Click on Upload

You can add more than one item of Evidence if needed.  Simply click on “Add another item”.

Uploading of evidence (attendance records) is optional. You may find it beneficial to upload evidence as you record activities to save you time in the future if you get selected for CPD audits.

Step 6
Select
your Competence Level – Before

The options are:

  • Familiar
  • Skilled
  • Expert

Step 7
Select
your Competence Level – After

The options are:

  • Familiar
  • Skilled
  • Expert

Step 8
Enter
in the number of CPD Points for the event

Please see the API's Continuing Professional Development (CPD) Rules for all CPD compliance requirements (www.api.org.au/continuing-professional-development-rules-and-requirements)

Please note that points which appear in the RMM (Internal Use Only) column do not count towards your minimum CPD point requirements. They are for internal API purposes only.

Step 9
Enter
a Description of the event. 

Please add as much detail as you can as this makes it an easier process to validate you entry

Step 10
When you Click on the box of the Activity completion date, a calendar will appear for you to Select the Date from.

 

Step 11
When completed click on Save

Completion
If successful a green strip will appear at the top if the page to tell you the entry has been made

Here is an example of a completed CPD Diary entry:

 

 

CPD Diary

How do I use the CPD Diary?

 

API Members use the CPD Diary to:

  1. review the API Events they have attended and
  2. to add non-API CPD Events to their Record.

Which events do I need to upload?

  • Non-API Events need to be loaded by the Member.

API Events will be uploaded by API Staff so there is no need to upload these.

 

Uploading completed CPD activities

Do I need to load CPD activities that I have undertaken with the API into My Portal?

No, the API will load all of your online and face to face events for you based on your attendance.

Any events you may have undertaken which were not offered by the API will need to the added to your CPD Diary.  

Please see our support for adding CPD to your diary for a step by step guide.

CPD Record Forms

CPD Record Forms are now longer available.  

CPD points are loaded by each Member to the API website via My Portal.  We encourage each Member to load their CPD activities as soon as they complete them.  This will help speed up access to your CPD Certificate at the end of the year but also allow you to see if there are any activities which the API is not able to accept under our CPD Rules.

Please see our support for How do I add an entry to my CPD Diary for a step by step guide to this process

CPD Compliance Certificates

How do I request a CPD Compliance Certificate?

Each activity undertaken must be uploaded to your My Portal.  For events undertaken with the API, this is done automatically by API staff.

To load an event please go to My Portal then to CPD Diary.  This will show all the events undertaken with the API since 2013 or uploaded by you.

When a non-API activity is reviewed and approved by API staff it will appear in your Verified list.  Only Verified events count toward your required CPD requirements.

Once the number of required points has been met, a CPD Compliance Certificate is automatically created and placed under Certificates in your Portal.

Please see our support for How do I add an entry to my CPD Diary for a step by step guide to this process.
 

How do I locate my CPD Complaince Certificate?

For existing API Members, please go to My Portal.

From there please go to Certificates under the My Account heading.

View my CPD Event history

Where can I see a list of past events I have attended?

For existing API Members, please go to My Portal.

From there please go to CPD Diary under the My Content heading.  The next page will show you a list of events you have attended with the API since 2010.  Since 2016 this list will also show the other events/activities which have been used as part your CPD Complaince.

A search option is available on this page which will also total the number of CPD points achieved during the period used in the search.

My Portal

My Portal - what is available

Your My Portal is a powerful tool which enables you to undertake a range of online functions and gives 24 hour access to important.

When you are in My Portal you will see a number of menus down the left hand side of the screen.  Here is a summary of a few of those items:

My Account

Login Details

This page allows you to update your login details.

Transactions

 

This page shows the transaction you have made with the API.  It will list transactions for membership, events, online learning, subscriptions, etc.  You can get a copy of previous invoices here.

Personal Details

This page will allow you to change your personal details.  You can also tell us which emails and phone numbers are okay to contact you on.  You can also find you API Membership Number here.

Addresses

This page will allow you to create and change different address for postal, delivery, billing, journal delivery, etc

Businesses

Your business name will appear here. 

If you would like to change your Company/Business please complete the form at https://www.api.org.au/request-to-change-company-name

Online Courses

A list of any enrolled or completed online modules will appear here.

My Content

Certificates

API Members can use this page to download their Proof of Membership Certificate as well as their most recent CPD Compliance Certificate.

Interest Groups

 

Website users can choose content areas of interest to them.  Setting Interest Groups (see https://www.api.org.au/interest-groups) will send relevant content only to the Interest Group in your Portal and also provide recommended content across the website.

Regional Interest Groups

Website users can choose regional areas of interest to them.  Setting Regional Interest Groups (see https://www.api.org.au/regional-interest-groups) will send relevant content only to the Interest Group in your Portal and also provide recommended content across the website.

Questions

You can send us a question at any time, and we will get back to you with the answer as soon as possible.

Purchased Resources, Events & Event Resources

You can find what resources you have purchased, event you have booked in for here.

CPD Diary

This page displays your CPD diary since 2013. For the period from 2013 to 2015, only events completed with the API are visible.

In order to view and calculate your CPD points for the current year (or any period of time), please set the appropriate date filters. Only ‘verified’ points will be calculated towards your CPD point total. Verification occurs when entries are approved by API staff.

Please note that points which appear in the RMM (Internal Use Only) column do not count towards your minimum CPD point requirements. They are for internal API purposes only.

  

Reset my password

How do I reset my password?


Password resets start at https://www.api.org.au/user/password

Enter your email address and you will receive an email with instructions detailing how to set a password (for first time users) or reset a password for existing users.  

Note: emails will only be sent if the email address provided matches an email address in our database.  

When creating a new account or requesting to reset your password, you will see a screen similar to the image above. 

Enter your new Password and then confirm the password.

Click on Change password & log in

You will then be taken back to the API page and you will be in the My Portal section of the webpage where you can:

  • update your contact details online
  • reprint an API invoice/receipt
  • download Proof of Membership Certificates
  • upload your non-API CPD events online and, once the requirements are met, download a CPD Compliance Certificate
  • view your past CPD events
  • register for Interest Group which are important to you and filter content based on these preferences

(certain functionality is restricted to API members only)

Create a New Account

How do I create a New Account?

If you are not an API Member, you can create an account which will allow you to interact with the website and register yourself or colleagues for events, post advertisements in the Career Centre, etc.  If you are an existing API member, please see this page for instriuctions. 

To create your account, go to Login then choose Create new account.

You will then be asked to fill in the details for a User account

Please make sure you fill in as much detail as possible. 

Compulsory items are marked with a * and include:

  • Name
  • Email
  • Country
  • Street
  • City
  • Postcode

Once you have completed the details click on Register at the bottom of the page

After all the required information has been entered and Register clicked you will see the following page:

You will soon receive an email that includes your Username and Password.

This email includes a link which allows you to change the system generated password to one you will remember more easily (see bracketed section above).

You may now login to the API website using the Username and Password shown in the email or click on the link or copy and paste it into your browser

For security reasons this link will only work once.

My Portal - log in

How do I log in to My Portal?

Go to www.api.org.au

At the top of the page click on Login

For mobile users, Login is found by clicking the menu in the top hand corner.

Login screens are also located throughout the site where content is restricted to certain users.

For API Members

All API members have had an account created already. This includes your current contact details, past CPD activities with the API and of course your current membership level which gives you access to the API's Member Only content. 

If you have not logged into the API website before, it is important that existing API Members do not create a New Account.  Instead, go to Login and request a New Password.  This will email you instructions on how to reset your password.

Please use the email you have registered with API.  If you are unsure which email you have registered with API please call (02) 6282 2411 or send an email to: reception@api.org.au

Membership

Proof of Membership certificates

Where can I access Proof of API Membership?

For existing API Members, please go to My Portal.

From there please go to Certificates under the My Account heading.

Membership Renewal receipts

Where can I access a receipt for my Membership Renewal?

For existing API Members, please go to My Portal.

From there please go to Transactions under the My Account heading.  The next page will show your purchases and you can print or re-send your receipt from this page.

Membership renewals

How can I access my API Membership renewal?

For existing API Members, please go to My Portal.

From there please go to Transactions under the My Account heading.  The next page will show your purchases and you can print or re-send your Renewal Notice from this page.

Membership eligibility

Am I eligible to become a Member of the API?

Membership of the Australian Property Institute (API) is based on the qualifications and experience of the applicant. The API endorses courses offered by various tertiary institutions to meet our educational requirements, however, there are a range of educational backgrounds that can provide membership of the API.

For full details of membership eligibility please refer to our Membership Levels page or contact your local API Office. Contact details can be found on our Contact Us page.

Complaint procedures

API complaint procedures

What should I do if I have a complaint about an API Member?

If you have a grievance with a Member of the API, you should first contact the Member to discuss your concerns and attempt to negotiate an acceptable outcome.  Our Members are subject to our Code of Professional Conduct and should conduct themselves accordingly.

If, after taking steps to resolve the issue with the Member you are still dissatisfied, you may lodge a complaint with the API Complaints Officer.  Complaints are handled in accordance with the Complaints Policy.  Further information on the complaints handling procedure can be found on the Complaints Procedures page on the website.

Please note the API does not mediate disputes on grounds of quantum.  A complaint based solely on quantum is outside the scope of the API Complaints Policy process and grievances on this basis should be dealt with through other channels of mediation and/or legal process.

Volunteering

Getting involved

I would like to be more involved with the API. How do I express interest in sitting on the Board or a Committee of the API?

The API is governed by a National Board consisting of seven (7) elected directors who are Members of the API and two (2) appointed directors who are Independent persons with skills that add value to the Board.

As a Member you may be eligible to be nominated for election to the Board at the next AGM.  As per the Constitution, the API will put a call out to all Members to nominate for a position on the API Limited Board.  The nomination must be supported by two (2) financial Members of the API.  All nominations will be reviewed by the Nominations Committee who will determine the eligibility of the candidate in conjunction with the API Limited skills matrix, to ensure appropriate representation on the Board.

There are also a number of other Committee’s being operated within the API which include, but are not limited to:

  • Governance and Strategy Committee,
  • Finance, Audit and Risk Committee,
  • Nominations Committee,
  • Divisional Councils,
  • Complaints Committee and
  • National Education Committee.

The Committees are operated in accordance with their respective Charter. 

If you are interested in checking the upcoming availability of a position on the API Limited Board and/or an API Committee, please regularly check the API website or contact the Policy and Project Administration Manager on (02) 6282 2411.