When I register for an event I do not receive Member Rates. Why is that?
There could be three reasons for this.
- Each Member has a member level access account created for them by the API so please do not create a "new account" as this new account will not be linked to your member privileges, including your discounted event registrations.
API Members who have not logged into our website before or have forgotten their password should click If you're already an API member - reset your password to have access to your existing member benefits after you click Login to ensure that you are accessing the account with all of your member privileges attached to it.
- When you enter your email address as part of the Event Registration process you need to use the email address attached to your account. That is the email address where you receive all of your API related emails.
- When you enter your email address as part of the Event Registration process you need to click the "Lookup" button so that the system can verify if you are a member or not and apply the correct pricing.