What should I do if I have a complaint about an API Member?
If you have a grievance with a Member of the API, you should first contact the Member to discuss your concerns and attempt to negotiate an acceptable outcome. Our Members are subject to our Code of Professional Conduct and should conduct themselves accordingly.
If, after taking steps to resolve the issue with the Member you are still dissatisfied, you may lodge a complaint with the API Complaints Officer. Complaints are handled in accordance with the Complaints Policy. Further information on the complaints handling procedure can be found on the Complaints Procedures page on the website.
Please note the API does not mediate disputes on grounds of quantum. A complaint based solely on quantum is outside the scope of the API Complaints Policy process and grievances on this basis should be dealt with through other channels of mediation and/or legal process.